Shipping Policy
Thank you for shopping with SafetyCarry. Every order is packed with care and dispatched as quickly as possible so your safety products reach you without delay. This Shipping Policy explains how we process, ship, and deliver your order.
Order Processing
Orders are processed on business days (Monday to Friday, excluding public holidays). Most orders are prepared for dispatch within 1 to 2 business days after payment has been successfully authorised. During peak periods, promotional events, or public holidays, processing may take slightly longer.
Shipping Destinations
We currently ship to the destinations offered at checkout. If you are unable to complete an order to your location, please contact us and we will do our best to assist.
Shipping Methods and Timeframes
- Standard Shipping: typically delivered within 3 to 7 business days after dispatch.
- Expedited Shipping (where available): typically delivered within 1 to 3 business days after dispatch.
Delivery estimates are provided by our carriers and are not guaranteed. Delays caused by weather, customs clearance, or carrier disruptions are outside our control.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery address, the shipping method selected, and the size and weight of your order. Any applicable charges are clearly displayed before you confirm payment. We may offer free shipping promotions from time to time, which will be shown at checkout.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow your parcel. Tracking information may take up to 24 hours to become active with the carrier.
Incorrect or Incomplete Addresses
Please ensure that your shipping address, contact name, and phone number are accurate and complete before placing your order. We are not responsible for orders delivered to an address supplied incorrectly by the customer. If you notice an error, contact us immediately at [email protected]; we will do our best to correct it before dispatch. If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery, which may incur an additional shipping charge.
Lost, Delayed, or Damaged Parcels
- If your tracking shows no movement for an extended period, please contact us and we will open an investigation with the carrier.
- If your parcel arrives visibly damaged, please retain the packaging and photograph it before contacting us.
- If your order is confirmed lost in transit, we will replace it or issue a full refund.
- Claims for damaged or missing items must be reported within 7 days of delivery.
Customs and Import Duties
For international orders, any customs duties, taxes, or import fees levied by the destination country are the responsibility of the recipient. SafetyCarry has no control over these charges and cannot predict their amount. Refusal to pay such charges may result in the parcel being returned, and return shipping costs may be deducted from any refund.
Contact
For any shipping questions, please contact us at [email protected] and we will respond promptly.