Returns & Refunds
Your satisfaction matters to us. If you are not completely happy with your purchase from SafetyCarry, we are here to help. This Returns & Refunds policy explains how to return an item, when refunds apply, and how long they take to process.
Return Window
You may request a return within 14 days of receiving your order. Requests made after this period may not be accepted. To start a return, contact us at [email protected] with your order number and the reason for the return.
Return Conditions
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, in its original condition, and with all original packaging, accessories, and manuals.
- Proof of purchase, such as your order confirmation or order number, must be provided.
- Items must be securely packaged to prevent damage in transit.
Non-Returnable Items
For hygiene, safety, and legal reasons, the following cannot be returned:
- Items that have been used, installed, or modified.
- Products returned without their original packaging or accessories.
- Items damaged after delivery due to misuse, accident, or normal wear and tear.
- Clearance or final-sale items marked as non-returnable at the time of purchase.
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or was incorrect. We recommend using a tracked service, as we cannot issue a refund for items lost in return transit. Original shipping charges are non-refundable unless the return is due to our error.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photographs of the product and packaging. We will arrange a replacement or a full refund, including return shipping costs, at no expense to you.
Refund Processing
Once your returned item is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days. Please note that your bank or payment provider may require additional time to display the credit. Refunds are made in the same currency as the original purchase; exchange-rate differences are not refundable.
Exchanges
If you would like to exchange an item for a different product, please contact us first to confirm availability. Where an exchange is possible, we will provide instructions for returning the original item. Any price difference will be charged or refunded accordingly.
Order Cancellations
Orders may be cancelled before dispatch for a full refund. Once an order has been shipped, it is treated as a return and the conditions above apply. To request a cancellation, contact us as soon as possible at [email protected].
Contact Us
For all return and refund enquiries, please email [email protected]. Our team will guide you through the process and aim to resolve every request fairly and quickly.